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Help/FAQ

I did not receive a confirmation email?

If you did not receive a confirmation email, please bring with you your booking confirmation number that appeared on the final booking screen. If you have lost your booking confirmation number don't worry. Just bring the credit card you booked with.

Please note, to help eliminate fraud: for all Online bookings, please make sure you bring the credit card you paid with along with you. If somebody else paid, please bring a signed letter from the card holder. You will not receive tickets in the post. Please bring your order confirmation number or email confirmation with you to Madame Tussauds.

General Ticket Queries

Make sure you visit Buy Tickets for full details on all our ticket packages.

How many people does a family ticket cover?

A family ticket consists of 2 adults and 2 children.

What age are children? 

A child is considered 4 - 15 years. 3s and under enter Madame Tussauds Sydney free of charge.

Can children visit the attraction without supervision?

No. A person aged 15 years or under must enter the attraction with an adult (18 years and above) for safety reasons. 

Can I take food and drink into Madame Tussauds? 

No, eating and drinking is not permitted at Madame Tussauds Sydney other than light snacks bought on the premises. 

How long can I normally expect a visit to last?

It takes around 2 hours to complete a visit of Madame Tussauds Sydney.

Valuables

We suggest not bringing any valuables into the attraction; if you do not need them, do not bring them. If you must, please keep them in a safe place. If you have a lot of baggage, you can store it at Travel Australia Centre on George Street for roughly $10 per item per day.

Can I take a pet in to Madame Tussauds?

No animals or pets are permitted into Madame Tussauds Sydney. However, we do permit seeing eye dogs, guide dogs and hearing eye dogs.

Am I allowed to touch the figures?

Yes. At Madame Tussauds Sydney you can get up close and personal with celebrities, icons and historical leaders in a fully interactive experience.

Can I bring a camera?

Cameras are allowed in all areas of Madame Tussauds Sydney. If you are a camera crew and you require to film in our premises please contact our press office for further information.

Are there official Madame Tussauds Photographers?

Yes. There are photograph opportunities within Madame Tussauds Sydney to ensure you take home an everlasting with your favourite celebrity. Photograph collection point is located at the end of the attraction.

Can I buy photographs at Madame Tussauds?

Yes. The photograph collection point is located at the end of the attraction.

Is there wheelchair access throughout Madame Tussauds?

There is full disabled access throughout Madame Tussauds Sydney. Larger motorised wheelchairs may not be able to access all areas of the attraction.

Still need help? Contact us

If the above doesn't answer your question, or you'd like to make a complaint or compliment, please contact us at:

Email: madametussauds@merlinentertainments.com.au

Telephone: 1-800-205-851

Standard landline call changes apply. Calls from mobile operators and other networks may vary.