Guests with Captain Cook

Before you arrive

Your pre-visit

At Madame Tussauds Sydney, we have implemented new systems to ensure you visit safe with us. Learn about these new changes and make sure to tick all of these off before you visit.

What you need to know

  • Please make sure you have made your booking online where possible. This includes pre-paying and selecting the date and timeslot of your visit.
  • Our valued Annual Pass members can pre-book their timeslot here. We have extended Annual Passes to ensure you can still enjoy an entire year of visiting the attraction.
  • Those with pre-purchased open-dated tickets and third-party tickets can pre-book here.
  • Before leaving home, please check our Facebook page or website for the latest information.
  • Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
  • We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact us via our helpdesk should you need to amend your booking.
  • Check our new opening hours

UPDATE: August 3rd 2020

In line with the most recent NSW health advice on Covid-19, the wearing of face coverings is strongly recommended to our guests when visiting our indoor attractions. This applies to all guests 12 years and over and excludes those with certain health conditions and/or disabilities.

Q: Under what conditions is a face covering NOT strongly recommended?

 A: A face covering is not strongly recommended in our indoor attractions in some circumstances including:

 Infants and children under the age of 12 years

  • A person who is affected by a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or a mental health condition
  • Persons who are deaf or hard of hearing, where the ability to see the mouth is essential for communication
  • When consuming food, drink or medication

Q: Do I need to provide a medical certificate stating that I have a lawful reason for not wearing a face covering?

 A: Please note that you do not need a medical certificate stating that you have a lawful reason for not wearing a face covering.

 Q: What type of face covering is appropriate?

 A: While the Chief Health Officer recommends a mask with three layers, any face covering is better than none. This includes a scarf or bandana or a disposable mask, which you should dispose of responsibly by putting it in the rubbish bin after using it once.

 Q: Will your staff also be wearing face coverings?

 A: All customer facing staff will wear a face mask at our attractions.