COVID19 Update

As part of the most recent updates to the containment plan for the Covid-19 coronavirus we have been advised by the Australian Government to temporarily close Madame Tussauds Sydney. The move is consistent with the closure of other venues and postponement of events in order to prevent further outbreak. The closure is effective across all Merlin attractions in Australia as of midday on 23rd March, 2020.  Meanwhile, rest assured, our staff will continue to feed, care for and provide enrichment opportunities for the animals in our care and our wax figures will no doubt keep each other company until we re-open.

To be kept up to date on when the attraction is scheduled to re-open, please come back and visit our website and if you have already purchased tickets to our attraction, you may use these tickets for any future date through to December 31, 2020. We look forward to delivering memorable experiences again soon.

If you have any queries on existing bookings please contact: DH.POS@merlinentertainments.com.au

Returns & Refunds

Returns & Refund Policy

Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. They are not valid for special events that require a separate admission charge. All persons entering the Attraction must have a valid entrance ticket which must be retained during your visit. As the tickets are non-transferable, accordingly they may not be sold or passed to any third party. All ticket holders to the Attraction are subject to Terms and Conditions of Entry and by acquiring one or more tickets to The Attraction (“Ticket” or “Tickets”) you confirm to Madame Tussauds Sydney that you accept these terms and conditions of use.

Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered and Tickets that Madame Tussauds Sydney reasonably suspects have been transferred or altered will not be honoured. If lost, Tickets will not be replaced.

Tickets will include entry to most, but not all, areas of the Attraction. Subject to availability and at Merlin’s discretion, Visitors may be able to purchase additional tickets to obtain access to all areas of the Attraction.

From time to time, Madame Tussauds Sydney may issue Tickets under special promotions (“Promotional Tickets”) but Promotional Tickets will be available subject to availability and subject to any terms and conditions affecting the particular promotion.

Madame Tussauds Sydney will endeavour to ensure that as many exhibits as possible are on display. We may, however, without prior notice and without refund or compensation, change the operating hours of the Attraction, close the Attraction or any part of it temporarily, restrict the number of persons having access to the Attraction, and/or close any part of the Attraction or interactive programme for operational reasons.

 

For full Terms and Conditions of Entry please click here