Returns & Refunds

Returns & Refund Policy

Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. They are not valid for special events that require a separate admission charge. All persons entering the Attraction must have a valid entrance ticket which must be retained during your visit. As the tickets are non-transferable, accordingly they may not be sold or passed to any third party. All ticket holders to the Attraction are subject to Terms and Conditions of Entry and by acquiring one or more tickets to The Attraction (“Ticket” or “Tickets”) you confirm to Madame Tussauds Sydney that you accept these terms and conditions of use.

Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered and Tickets that Madame Tussauds Sydney reasonably suspects have been transferred or altered will not be honoured. If lost, Tickets will not be replaced.

Tickets will include entry to most, but not all, areas of the Attraction. Subject to availability and at Merlin’s discretion, Visitors may be able to purchase additional tickets to obtain access to all areas of the Attraction.

From time to time, Madame Tussauds Sydney may issue Tickets under special promotions (“Promotional Tickets”) but Promotional Tickets will be available subject to availability and subject to any terms and conditions affecting the particular promotion.

Madame Tussauds Sydney will endeavour to ensure that as many exhibits as possible are on display. We may, however, without prior notice and without refund or compensation, change the operating hours of the Attraction, close the Attraction or any part of it temporarily, restrict the number of persons having access to the Attraction, and/or close any part of the Attraction or interactive programme for operational reasons.

 

For full Terms and Conditions of Entry please click here